Resume Examples

Bright Harbor Apps · Boston, MA

• Shipped an offline reading mode that increased weekly retention among field staff by 12%.
• Reduced crash-free sessions from 97.1% to 99.4% by isolating image-decoding failures.

Northpeak Systems · Remote

• Migrated a legacy Java app to Kotlin modules without blocking quarterly releases.
• Added UI tests for login and payments that blocked two high-severity regressions.

Harborview University

Harbor Analytics · Portland, OR

• Built a weekly operations pack that replaced five conflicting spreadsheet exports.
• Defined conversion events with product so funnel reports finally matched finance totals.

Meridian Insights · Portland, OR

• Automated month-end variance notes that previously took two analyst days.
• Mapped customer segments used by marketing for a regional campaign test.

Westbridge University

Sterlingbrook Capital · Charlotte, NC

• Owned monthly close commentary for three business units with a same-week turnaround.
• Rebuilt the hiring model so finance and people ops used one headcount plan.

Clearwater Holdings · Charlotte, NC

• Automated recurring variance packs that previously lived in emailed workbooks.
• Supported board materials with source-linked charts instead of pasted screenshots.

Piedmont University

Nimbus Health Tech · Philadelphia, PA

• Split a monolithic “reports” epic into shippable slices that reached clinics in six sprints.
• Introduced acceptance examples that reduced rework on billing exports.

Greenwood Medical Group · Philadelphia, PA

• Documented intake workflows used by three departments during an EHR change.
• Facilitated UAT so clinic managers signed off with recorded scenarios.

Liberty Bell College

Greenwood Medical Group · Baltimore, MD

• Reduced average check-in wait from 18 minutes to 9 with a revised front-desk script.
• Standardized referral tracking so outstanding requests were visible every morning.

Riverbend Clinics · Baltimore, MD

• Owned daily huddles covering rooms, no-shows, and same-day capacity.
• Introduced a simple incident log that quality later used in reviews.

Chesapeake College

Continuum Logistics · Newark, NJ

• Improved on-time dispatch from 91% to 97% by fixing cut-off times and dock assignments.
• Built a daily exceptions board that made missing labels and late trailers visible by 8 a.m.

Stackwell Infrastructure · Newark, NJ

• Ran evening shifts covering inbound, pick, and outbound with a 20-person crew.
• Introduced a five-minute start-of-shift brief that reduced missed dock appointments.

Hudson College

Fieldnote Media · Atlanta, GA

• Grew organic sessions 58% in 18 months by rebuilding category pages around search intent.
• Cut orphan URLs by 40% with an internal-link pass that editors now run monthly.

Amberwave Studio · Atlanta, GA

• Researched keyword clusters used across six client blogs without duplicating topics.
• Tracked rankings in a shared sheet so account leads could explain movement without a specialist.

Peachtree Arts College

Quiltline Helpdesk · Tampa, FL

• Dropped first-response time from 6.2 hours to 1.8 on business days without adding headcount.
• Built a help-center set that deflected 17% of repeat “how do I export?” tickets.

Harborlight SaaS · Tampa, FL

• Handled billing and access issues with a 4.8/5 CSAT on sampled conversations.
• Wrote macros that kept tone consistent across a 9-person queue.

Coral Terrace College

Lantern Bay Holdings · Washington, DC

• Ran a contract intake that processed 30+ agreements a month with a same-week first review.
• Migrated executed files into a searchable repository with owner and renewal dates.

Ironwood Legal Group · Washington, DC

• Prepared closing checklists and tracked exhibits for commercial transactions.
• Maintained a redline log so counsel could see who changed what and when.

Chesapeake College

Oakridge Ledger · San Jose, CA

• Owned cash, prepaid, and accrual reconciliations with a five-day close window.
• Documented a revenue-cut-off checklist that new hires could run without shadowing twice.

Westferry Audit · San Jose, CA

• Prepared AP batches and matched invoices to POs for a 40-person services firm.
• Supported year-end PBC lists with labeled folders instead of emailed spreadsheets.

Riverton Institute of Technology

Nightwatch Defense · Reston, VA

• Handled a 24/7 queue covering endpoint, identity, and email alerts for 12 customers.
• Wrote playbooks that dropped median investigate time from 42 minutes to 19.

Redcedar Security · Reston, VA

• Tuned allow-lists so known-good software stopped paging the night shift.
• Kept shift notes so the next analyst did not re-investigate a closed thread.

Chesapeake College

Whitecap Institute · San Diego, CA

• Built an instrument booking board that ended double-booked scopes during peak weeks.
• Cut stock-outs on common reagents by setting reorder points instead of memory.

Solstice Labs · San Diego, CA

• Supported sample intake and labeling for a multi-site observational study.
• Kept consent and storage logs aligned so a missing tube could be traced in minutes.

Pacific Rim College

Grayline Cooperative · Philadelphia, PA

• Ran a 70-person office including facilities tickets, visitors, and a vendor roster.
• Cut supply emergencies by setting par levels instead of waiting for an empty cabinet.

Marlowe & Kind · Philadelphia, PA

• Scheduled conference rooms and AV checks so hybrid meetings started on time.
• Owned mail, packages, and a visitor log that security could audit.

Liberty Bell College

Latchkey Data · Columbus, OH

• Published an OpenAPI catalog for 22 endpoints and retired 4 undocumented legacy routes.
• Cut p95 of the search API from 610ms to 240ms with covering indexes and a read replica.

Blue Heron Systems · Columbus, OH

• Built webhook retries with idempotency keys after a partner double-charged 18 invoices.
• Wrote runbooks so on-call engineers could replay a failed batch without guesswork.

Scioto Valley College

Papertrail Media · Sacramento, CA

• Grew organic sessions 48% in 12 months by rebuilding 22 guides around real buyer questions.
• Cut draft-to-publish time from 18 days to 9 with a tighter brief and one round of edits.

Harborline Journal · Sacramento, CA

• Wrote explainers that kept average time-on-page above 3 minutes for core topics.
• Maintained a style sheet so three contractors sounded like one desk.

Delta Grove University

Lantern Bay Retail · Honolulu, HI

• Shipped a store-ops pack that 42 locations used weekly instead of emailing for extracts.
• Standardized promo reporting so overlapping campaigns stopped double-counting units.

Pacific Shelf Co-op · Honolulu, HI

• Replaced a 12-tab workbook with a scheduled dashboard that refreshed before the morning huddle.
• Caught a vendor cost mapping error that had inflated margin by 1.8 points.

Kaimuki College

Clearwater Holdings · Charlotte, NC

• Built a 13-week cash forecast that missed weekly closing cash by less than 3% on average.
• Consolidated 6 bank portals into a daily position file the CFO opened every morning.

Piedmont Ledger · Charlotte, NC

• Owned month-end cash reconciliations and cleared a 90-day reconciling-item backlog.
• Documented wire controls after a near-miss vendor change request.

Piedmont University

Nimbus Health Tech · Denver, CO

• Found that a “successful” onboarding step correlated with later churn and helped retire it.
• Built a self-serve cohort tool so PMs could answer 70% of routine questions without a ticket.

Front Range Clinics · Denver, CO

• Mapped clinic intake steps and quantified where patients abandoned forms.
• Maintained a weekly KPI pack the leadership team stopped rebuilding in slides.

Front Range College

Harborlight SaaS · Atlanta, GA

• Booked 19 qualified meetings a month on average against a target of 14.
• Rewrote sequences around trigger events, lifting reply rate from 4.1% to 7.6%.

Peachtree Commerce · Atlanta, GA

• Supported a campus partnership list and learned to keep a clean CRM.
• Sat in discovery calls and wrote what good qualification sounded like.

Peachtree Arts College

Riverbend Clinics · Tucson, AZ

• Cut average call-back time from 19 hours to 6 by staffing a same-day message pod.
• Redesigned check-in so median lobby wait fell from 21 minutes to 12.

Sonora Family Health · Tucson, AZ

• Trained front-desk teams on a de-escalation script that reduced security calls.
• Audited after-visit summaries for plain language before they went out.

Sonora Health Institute

Horizon Learning · Hartford, CT

• Advised a caseload of 280 students and kept first-year persistence 6 points above the campus average.
• Built a degree-map handout that cut “am I on track?” emails in half.

River College Center · Hartford, CT

• Staffed drop-in hours and learned to read a transcript quickly.
• Updated catalog notes when a required course changed numbers.

Connecticut River College

Continuum Logistics · Louisville, KY

• Cut stock-outs on A items from 8.4% to 3.1% by resetting reorder points with actual lead times.
• Built a weekly exception list that planners used instead of scrolling 12,000 SKUs.

Ohio River Goods · Louisville, KY

• Reconciled cycle counts and found a location error that had been creating phantom demand.
• Documented vendor lead times after a holiday miss.

Ohio River College

Sterlingbrook Capital · New York, NY

• Rebuilt salary bands for 40 jobs using two survey sources and internal equity checks.
• Ran a merit cycle for 500 employees with a model managers could not accidentally break.

Grayline Cooperative · New York, NY

• Maintained headcount files that reconciled to payroll.
• Supported job architecture conversations with simple career-level examples.

Liberty Bell College

Harborlight SaaS · Remote

• Cut median time-to-first-value from 21 days to 12 with a tighter kickoff and fewer optional steps.
• Wrote a go-live checklist that implementation and CS both used.

Alpine Helpdesk · Remote

• Scheduled kickoffs and kept a RAID log that project managers could inherit.
• Recorded setup guides so customers could rewind a step.

Riverton Institute of Technology

Ironwood Legal Group · Washington, DC

• Built a control calendar covering 34 recurring filings with owners and evidence links.
• Ran a vendor questionnaire refresh that retired 12 stale assessments.

Capitol Policy Desk · Washington, DC

• Tracked lobbying and gift logs so a quarterly report was not a scavenger hunt.
• Drafted plain-language summaries of new rules for non-lawyers.

Potomac College

Coral Bay Solutions · Miami, FL

• Led 14 customer go-lives with a median 5-week cycle and one rollback.
• Wrote a migration checklist that caught mapping errors before mock cutover.

Gulfstream Apps · Miami, FL

• Configured workflows and learned which defaults customers always change.
• Sat hypercare weeks and documented the real issues for product.

Gulfstream College

Westferry Audit · Houston, TX

• Prepared 90+ business and individual returns with a first-pass review note rate under 8%.
• Built a notice tracker so state letters did not sit in a shared inbox.

Bayou Ledger · Houston, TX

• Organized client source documents into a checklist staff still use.
• Learned to ask for missing K-1s in February, not April.

Bayou City University

Copper Spoon Kitchen · Charleston, SC

• Ran 70 events a year with a change-order log that kitchen and AV both trusted.
• Introduced a 48-hour BEO freeze that cut day-of menu confusion.

Harborlight Catering · Charleston, SC

• Led banquet teams through plated and buffet services without losing timing.
• Learned to walk a room for outlets, staging, and the one column everyone forgets.

Lowcountry College

Fieldnote Media · Austin, TX

• Delivered a 12-film product series on a 10-week calendar with two-person crews.
• Created a shot-list template that cut reshoots by half.

Hill Country Stories · Austin, TX

• Shot and edited local stories under 48-hour turnarounds.
• Learned to ask for releases before packing the van.

Westbridge University

Nightwatch Defense · Arlington, VA

• Mapped 80 controls to owners and evidence links used in a SOC 2 refresh.
• Cut questionnaire turnaround from 12 days to 4 with a reusable answer library.

Potomac Policy Desk · Arlington, VA

• Collected screenshots and tickets so an auditor did not wait on Slack.
• Tracked policy acknowledgements for a 200-person company.

Potomac College

Whitecap Institute · Boston, MA

• Coordinated 3 interventional studies and kept visit windows 94% in protocol.
• Screened 180 participants with a log that matched the IRB-approved script.

Harborview University · Boston, MA

• Consented participants and learned to pause when someone was unsure.
• Entered source into EDC the same day as the visit.

Harborview University

Grayline Cooperative · Newark, NJ

• Closed 92% of facilities tickets within the published SLA for two consecutive years.
• Moved HVAC filters and fire checks onto a calendar instead of memory.

Hudson Goods · Newark, NJ

• Owned supplies, badges, and a visitor log for a 90-person floor.
• Coordinated moves so desks and docks showed up the same week.

Hudson College