Pascal Fournier
Guest Experience Manager
Asheville, NC pascal.fournier@example.com +1 (555) 002-1151 pascalfournier.example
Profile
Guest experience manager who treats reviews as operations data. Arrivals, recoveries, and a pre-shift that names tonight’s VIPs and maintenance holds.
Experience
Guest Experience Manager
2020 – Present
Silverpine Inns · Asheville, NC
- Raised post-stay scores from 8.4 to 9.1 by fixing the three complaints that appeared every week.
- Built a recovery toolkit so a missed reservation became a save, not a social post.
- Cut arrival waits over 10 minutes by 40% with a staggered check-in plan on peak Saturdays.
Front Desk Supervisor
2016 – 2020
Blue Ridge Lodging · Asheville, NC
- Ran a desk that could check in a full house without losing a key packet.
- Trained night audit on a close that accounting did not have to redo.
Skills
Guest recovery · Front office · Reviews · Training · PMS · Pre-shift huddles
Education
B.S. Hospitality Management
2016
Blue Ridge College
Projects
Recovery Toolkit
Comp guidelines, scripts, and when to escalate.