Elena Ruiz
Healthcare Administrator
Phoenix, AZ elena.ruiz@example.com +1 (555) 015-1186
Profile
Healthcare administrator who connects billing, staffing, and patient experience. Comfortable with policy, vendors, and the numbers behind a site’s week.
Experience
Healthcare Administrator
2018 – Present
Riverbend Clinics · Phoenix, AZ
- Led a two-site expansion while keeping denial rates below the network average.
- Renegotiated a vendor contract that saved 11% on intake software without a cutover crunch.
- Published a monthly operations letter so clinicians saw the same metrics as admin.
Practice Manager
2014 – 2018
Greenwood Medical Group · Phoenix, AZ
- Stabilized scheduling after a system change by pairing trainers with each pod.
- Built a simple dashboard for no-shows that front desk used every afternoon.
Skills
Practice management · Vendor management · Billing ops · Policy · Reporting · Leadership
Education
M.H.A.
2014
Sonora Health Institute
Projects
Site Letter
One-page monthly brief covering access, quality, and staffing.