Marco Silva
Front Office Supervisor
Fort Worth, TX marco.silva@example.com +1 (555) 002-1153
Profile
Front office supervisor who keeps a desk accurate and kind under a full house. Inventory, billing, and a team that knows what to do when the PMS slows down.
Experience
Front Office Supervisor
2018 – Present
Silverpine Inns · Fort Worth, TX
- Held folio accuracy such that night audit corrections dropped 35%.
- Cross-trained four agents on groups so a bus arrival did not freeze the lobby.
- Wrote a downtime checklist used during a 90-minute system outage.
Guest Service Agent
2015 – 2018
Prairie Inn Group · Fort Worth, TX
- Checked guests in and learned to explain incidental holds without an argument.
- Balanced cash drawers that matched at the end of shift.
Skills
PMS · Cash handling · Training · Group arrivals · Billing · Service recovery
Education
A.S. Hospitality
2015
Trinity Fork College
Projects
Downtime Checklist
Registration, keys, and folios when the PMS is unavailable.